Complaints Policy

Complaints Policy

Water Damage Bay City is a referral service, not a water damage restoration contractor. This page explains where to take a concern, depending on whether it is about the referral line or about work done by a provider.

Concerns About Work, Pricing, or Scheduling

We do not perform water damage restoration work, set prices, or send estimates. Any work, estimate, pricing, scheduling, or warranty is between you and the independent provider you were connected with. Please raise those concerns with that provider directly first, because they are the only ones who can review their own work or charges. We cannot resolve a contract dispute between you and a provider.

Concerns About This Website or the Referral Line

This website does not accept messages and has no contact form. If your concern is about how a call was handled or how information you shared on a call was used, raise it with the independent provider you were connected with. You can also use the outside options below.

Outside Options

You always keep your outside options, including the Consumer Protection Division of the Michigan Attorney General's office and any local licensing office that covers water damage restoration contractors where the work took place. Using this policy first is not a requirement, and it does not limit your rights.

Questions about this page?

This website does not accept messages and has no contact form. Calling (855) 697-1071 connects you with an independent water damage restoration service provider, not with the website operator, so please call only if you need water damage restoration service.

Call (855) 697-1071